Refund Policy
At Trimwood, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and our procedures.
Returns
We accept return requests within 7 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in its original condition
- Packed in the original packaging
- Accompanied by a valid proof of purchase
Note: We do not accept returns on items damaged due to misuse, wear and tear, or accidental damage.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–7 business days via your original method of payment.
Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item received was faulty or incorrect.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at trimwoodofficial@gmail.com with your order number and issue details.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please reach out to us within 48 hours of delivery with clear photos of the product and packaging. We’ll guide you through the replacement or refund process.
Contact Us
For any refund or exchange inquiries, feel free to contact our customer support at:
Email: trimwoodofficial@gmail.com
Phone/WhatsApp: +92 327 8468744
Support Hours: Mon–Sat, 10 AM to 5 PM